Director, Digital Sales - Titleist

WE ARE A PRODUCT COMPANY.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we’ve been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities and the game of golf in a better position than when we started.

Together we live by the credo, “Autograph your work with excellence.” We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do – from the performance and consistency of our products, to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

We are looking for a passionate communicator to continue to evolve long-term brand strategy while delivering visible and measurable results at a rapid pace The Director, Digital Sales - Titleist drives growth through B2B and B2B2C opportunities by partnering with sales leadership, product categories and Digital Commerce COE to lead the online B2B channel for the Titleist Brand. In this role, you will work closely with sales teams to deliver best-in-class consumer experiences and product showcases across all touchpoints of the B2B digital journey while leveraging B2B to fuel growth and improved service levels.

Primary Responsibilities:

• Strategically partner with sales organization, digital and marketing teams to deliver best online representation of Titleist Brand.
• Work across functions and with business leaders to develop B2B & CRM strategies & roadmap, in support of brand objectives.
• Apply a deep knowledge of digital channels, platforms and processes to respond to evolving customer and business requirements. Develop a deep knowledge of the Titleist product offering, go to market strategy and customer needs to provide informed recommendations for website and growth opportunities.
• Serve as the thought leader for new concepts and engagements with trade customers as a resource for the sales organization for all aspects of the customer facing digital experience to ensure consistency and quality.
• Develop define, manage and communicate a robust B2B strategy and roadmap that aligns with overall business goals, meets customer needs and contributes to sales growth objectives.
• Define long-term objectives & requirements for the channel. Execute channel activation for brand and product launches / campaigns. Responsible for site communications architecture, content, activation & CRM objectives execution. Prioritize key initiatives for the brand categories, leading a team that delivers and updates campaign site content.
• In partnership with sales, drive account engagement, tool adoption and program / event execution. Be the key point of contact for sales representatives and customer service on tool adoption and education.
• Ensure smooth operation of events supported through the Acushnet Pro Shop tool. Be a resource for the sales representatives to facilitate, set-up and monitor B2B2C events and services provided to the Green Grass channel.
• Partner with the Digital Commerce COE to help steer the direction of enabling technologies within the digital ecosystem to achieve brand and category objectives, elevate the brands & infuse CRM best practice.
• Provide regular updates to brand / category leads with deep insights through analytics on platform usage and opportunities.
• Oversee the go-to-market strategy and readiness for the global expansion of B2B. Partner with regions to ensure alignment with global strategy and marketing executions and incorporate local enhancements into the brand roadmap.

Requirements

• Bachelor's degree in, Online Commerce, Marketing or related field
• Successful eCommerce / Sales professional with experience leading an online channel in a multichannel environment
• 7-10+ years of successful sales experience with B2B or B2C eCommerce
• Thorough knowledge and experience overseeing eCommerce operations including marketing strategies, website strategies and eCommerce technologies to drive sales and improve service levels
• Global eCommerce experience is a plus
• Experience in brand, digital marketing, CRM and web platforms preferred
• Strong influencing skills and ability to navigate and work in a matrixed environment with a flexible and collaborative approach
• Organized and systematic in approach to driving the business
• Strong program management skills to guide several concurrent workstreams to success with a high attention to detail
• Ability to gain buy-in from salesforce and partners internally and externally to influence brand awareness
• Experience in a high growth or scaling business preferable global iconic brands
• Passion for the game of golf is a major plus

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