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Lead Business Systems Analyst

Acushnet Company

Acushnet Company

Last Updated: 28/5/23

Job Description

Acushnet Company is the global leader in the design, development, manufacture and distribution of performance-driven golf products. Today, we are the steward of two of the most revered brands in golf – Titleist, one of golf’s leading performance equipment brands, and FootJoy, one of golf’s leading performance wear brands.

We believe we are the most authentic and enduring company in the golf industry. Our mission – to be the performance and quality leader in every golf product category in which we compete!

Summary: Lead Business Systems Analyst will facilitate organizational change and promote continuous improvement by leading the development and maintenance of essential business application software.


  • Leads the evaluation, design, development, modification and testing of programs for supported functional areas.
  • Leads business liaisons and non-technical teams in the evaluation of software to address business process, functional requirements, and system goals
  • Contributes to the development and maintenance of policies, standards, and guidelines to ensure that a consistent framework is applied across the company. Ensures lower-level associates adhere to framework
  • Coordinates with vendors to resolve any issues in functionality and may serve as a point of escalation. Assists in the evaluation of new technologies and service offerings.
  • Provide leadership that allows the team to expand their skills and professional development
  • Leads the creation of business cases, ROI analysis, specifications and requirement documents using structured analysis and data modeling techniques (e.g. activity diagrams, entity-relationship diagrams)
  • Leads system testing efforts, as well as develop and execute test plans and implementation schedules.
  • Coordinates with vendors to resolve any issues in functionality and may serve as a point of escalation. Assists in the evaluation of new technologies and service offerings.
  • Promote organizational learning by developing documentation and providing training.
  • Support existing applications on a 24x7 basis as a member of an applications on-call support process.


  • BS or BA in Computer Science, Business Administration or related field required. Advanced degree preferred
  • A minimum of 10+ years’ experience directly supporting packaged or custom software applications in a business analyst capacity
  • Position is distinguished from lower positions by an mastered knowledge of multiple business areas/processes, applications, and ability to solve complex business problems.
  • Mastered proficiency in business process design, execution and operations.
  • Prior non-IT experience a plus. Ability to manage large IT projects.
  • Participates as a contributor to IT projects
  • Mastered ability to merge business process and technical concepts together to innovate creative solutions to business problems and objectives
  • Mastered interaction with associates from multiple disciplines and at various levels in an organization
  • Mastered ability to adapt quickly to changing business requirements
  • Mastered ability to quickly troubleshoot problems that may arise in work products and propose multiple options (and associated plans) for resolution
  • Mastered proficiency understanding and use of business process methodologies, creating and maintaining business capability models, interaction diagrams, and process and technology inventories
  • Positive attitude and ability to build strong relationships within the company and with external partners
  • Mastered proficiency of specific business process functionality, configuration options and integration methods and the ability to apply this knowledge to address highly complex business problems
  • Mastered ability to communicate complex concepts both verbally and in written form Mastered leadership and negotiation skills with business and technical groups
  • Mastered understanding of iterative software development methodologies, modeling techniques, such as unified modeling language, etc.
  • Mastered documentation skills- provides oversight around documentation creation/standards/templates, etc.
  • Mastered proficiency with presentation skills both formally in a group setting and informally with 1:1 interaction with end users
  • Mastered understanding of business functionality and the ability to translate it into application requirements.
  • Mastered prioritization skills, project management and organization skills
  • Mastered proficiency in testing software and associated testing business processes end-to-end Mastered proficiency in system and business process interdependencies and change management

Company Details

Fairhaven, Massachusetts, United States
About Acushnet Company Acushnet Company was founded in 1910 as a partnership named Peabody, Young & Weeks, but quickly changed its name to the Acushnet Process Company after the town of Acushnet, MA and the process of designating the Guayule shrub’s sap to make rubber. The company was originally in the business of processing rubber for sale to various businesses, including the ti...