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Warranty Admin Rep I

Acushnet Company

Acushnet Company

Last Updated: 30/7/22

Job Description

Titleist, golf’s symbol of excellence, is the game's leading performance equipment brand, having earned the overwhelming trust of tour professionals, club professionals, competitive amateurs, and dedicated golfers worldwide. The Titleist golf ball embodies superior performance, innovative design and technology, precision manufacturing and unmatched quality. Titleist is the unequivocal #1 ball in golf and has been for over 70 years—and still counting. Titleist also has an unwavering commitment to design and develops the best- performing clubs in the game to support a leading club fitting and trial platform to maximize dedicated golfers’ performance experience. Titleist golf gear, comprised of golf bags, headwear, travel gear, accessories, and golf glove, also delivers the performance and quality excellence promised in every product that bears the Titleist script.

Job Title: Warranty Admin. Rep I

Location: Carlsbad, CA

Salary Range: $45,000 - $53,000, plus bonus eligibility

Position Summary:

Administer the policies and procedures for Titleist Golf Club Repair Services.

Qualifications/Required Experience:

  • 2 years college, AS or BS degree preferred.
  • 2-4 years of customer service experience / golf industry experience with high negotiation and conflict resolution skills a plus.
  • Technical, golf game and club repair knowledge is a must.
  • Computer literate preferred.
  • Ability to sit for long period of time and listen on the telephone.
  • Use a PC for a good portion of the day.
  • Lift and carry boxes of golf clubs.

Key Responsibilities:

  • Provide strong phone coverage, assisting our partners, consumers and sales reps by entering/changing/administering Return Authorization numbers. Answer inquiries regarding warranty policy, product availability, performance specifications.
  • Initiate correspondence with accounts and consumers regarding club repair. Support and communicate with assigned sales teams. Assist and advise Customer Service and Team Titleist when called upon.
  • Process and expedite orders for repair and replacement products.
  • Practice problem solving, ensuring the best solutions for our customer and Titleist.
  • Evaluate product and determine whether or not warranty policy applies.
  • Keep up with new and old product and maintain relations with repairs floor regarding model availability and inventory levels.
  • Maintain and manage side projects, performing miscellaneous department duties.
  • Recognize trends and call attention to component and manufacturing issues.
  • Analyze current processes or procedures; identify and help implement improvements.
  • Coordinate with Sales, Marketing, CS and R&D on current and future product lines.

Key Relationships: Associate Manager, Repairs

How To Apply:

Candidates meeting the qualifications listed above are invited to submit their resume along with salary requirements via the apply button for this job at: https://employment.acushnetgolf.com/ and must submit a resume in "MS Word Form ONLY" in order to be considered.



Company Details

Fairhaven, Massachusetts, United States
About Acushnet Company Acushnet Company was founded in 1910 as a partnership named Peabody, Young & Weeks, but quickly changed its name to the Acushnet Process Company after the town of Acushnet, MA and the process of designating the Guayule shrub’s sap to make rubber. The company was originally in the business of processing rubber for sale to various businesses, including the ti...