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Senior Manager Technology Business Partner

Acushnet Company

Acushnet Company

Last Updated: 28/7/22

Job Description

Acushnet Company is the global leader in the design, development, manufacture, and distribution of performance-driven golf products. Today, we are the steward of two of the most revered brands in golf – Titleist, one of golf’s leading performance equipment brands, and FootJoy, one of golf’s leading performance wear brands.

We believe we are the most authentic and enduring company in the golf industry. Our mission – to be the performance and quality leader in every golf product category in which we compete!

Summary: The incumbent is a liaison between IT and the business, and a trusted advisor to the business. They will establish and maintain a relationship between IT and the business, and increase the value realized from IT assets, investments, and capabilities. The individual is responsible for understanding the business, assisting in the prioritization of projects, ensuring that projects align with the technology that provides maximum return on investment, and directing IT strategy in support of the overall business strategy. Additionally, the individual will be responsible for a team of IT professionals who ensure a wide variety of IT solutions to support the strategic direction of the business short term and long term. The individual will also liaise with IT Central Services to leverage Global IT solutions and standards in support of the represented business unit.


  • Lead, develop and manage the relationship between IT and internal and external partners (the business and service providers). Drive a proactive business-level dialogue and a performance management approach focused on delivering value to the business.
  • Measure, communicate and improve IT organization value ensuring optimization of IT delivery. Ensure strategic alignment between the business and IT. Drive change in support of the business.
  • Ensure the supported business units understands technology solutions and overall solutions delivery (compliance to processes, architecture standards, etc.). Establish IT/business objectives and priorities; develop, implement, and monitor work plans.
  • Identify and develop recommendations for joint or coordinated application project delivery across the business in collaboration with other business units and IT Central Services, as needed.
  • Partner with IT Central Services including PMO, Enterprise Architecture, Technology Services, Cyber and other critical services to ensure compliance with standards and overall IT strategy and to leverage and advocate for these services on behalf of the represented business unit.
  • Leads the development of strategic frameworks for IT products, services, technologies, and support. Develops strategic directions and alternative service delivery options in support of specific business unit goals; develops IT business and operational plans; provides technical advice, impact analysis, and recommendations business partners and IT.
  • Lead the design of the framework which guides all information systems integration and development, and a methodology which provides effective and responsible information management practices.
  • Lead the cost-benefit analyses for projects and assist business stakeholders in prioritizing projects submitted for support to IT. Lead partnerships with stakeholders and project teams to prioritize requirements (within projects on applications).
  • Ensure continuous operation of the systems environment in support of the represented business unit. Establish service level agreements with the business and ensure appropriate administration and monitoring of IT systems operation and performance.
  • Manage production support to maximize service operability and minimize downtime. Oversee issue resolution and root cause analysis as needed. Work with the business to identify business continuity requirements and ensure that solutions are designed and built to meet recovery time and recovery point objectives.
  • Ensure that IT system operation adheres to applicable laws and regulations.
  • Lead and manage the local team of IT professionals in their respective fields of expertise at all levels. Manage project teams and working groups.
  • Identify requirements, chair meetings, set objectives and goals and timetables; monitor and evaluate the quality, accuracy, and outcome of work. Identify individual and team skill gaps and development opportunities to facilitate individual and team development. Hold resources accountable to established performance levels to achieve individual and group goals and to maintain consistent practices across the IT organization. Manage vendor staff as needed.
  • Responsible to monitor and approve work upon completion and ensure deliverables are met.
  • Collaborate with senior IT leadership to develop department budget(s), ensuring alignment between IT and business needs; manage operating budgets to meet business plan objectives and to optimize resource utilization; create project appropriation requests (PARs), review and approve projects and enhancements in partnership with the PMO and manage spending against forecasts.
  • Identify and evaluate emerging technologies and products in support of the represented business unit to maintain industry competitiveness. Monitor the industry to gain knowledge and understanding of emerging technologies. Review relevance and potential value of new technologies and makes recommendations to executive management.


  • Bachelor’s Degree in information technology or related Technology field. Advanced degree strongly preferred.
  • 12+ years of experience in an IT leadership role. Solid knowledge in a wide range of subject matters pertaining to both IT required with demonstrated performance in understanding business to contribute to its strategic direction.
  • Some travel may be required. Will be expected to work from the Fairhaven on a Hybrid Work Schedule.
  • Ability to lead, enable and motivate teams by providing advice, guidance, and modeling behaviors of compassion, collaboration and accountability.
  • Capacity to comprehend strategic business objectives and business domain knowledge combined with the ability to drive results toward those objectives.
  • Demonstrated ability and experience leading cross-functional application initiatives that span multiple regions and geographies.
  • Ability to lead, enable and motivate teams by providing advice, guidance, and modeling behaviors of compassion, collaboration and accountability.
  • Ability to deal with rapid change in business needs, processes, and technologies.
  • Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior leadership.
  • Proven ability to communicate technical concepts to nontechnical people to enhance understanding and drive to decisions that lead to positive outcomes.
  • Proven ability to collaborate, build relationships and influence individuals at all levels of the organization (as well as external vendors and service providers) to facilitate the achievement of required business outcomes.
  • Strong organizational skills and the ability to perform under pressure and manage multiple priorities with competing demands for resources.


Company Details

Fairhaven, Massachusetts, United States
About Acushnet Company Acushnet Company was founded in 1910 as a partnership named Peabody, Young & Weeks, but quickly changed its name to the Acushnet Process Company after the town of Acushnet, MA and the process of designating the Guayule shrub’s sap to make rubber. The company was originally in the business of processing rubber for sale to various businesses, including the ti...