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FootJoy Account Representative - Stock

Acushnet Company

Acushnet Company

Last Updated: 17/7/22

Job Description

Acushnet Company is the global leader in the design, development, manufacture and distribution of performance-driven golf products. Today, we are the steward of two of the most revered brands in golf – Titleist, one of golf’s leading performance equipment brands, and FootJoy, one of golf’s leading performance wear brands.

We believe we are the most authentic and enduring company in the golf industry. Our mission – to be the performance and quality leader in every golf product category in which we compete!

Summary

FootJoy is looking for an experienced Account Representative 1 for Stock. This individual will be responsible for front-line communication with our customers and consumers regarding all product, program, and availability information. Will have between 18-24,000 contacts with our customers in the course of a year. This role is also responsible for providing internal support to 3-6 assigned sales representatives.

Responsibilities:

  • Assist customers/sales reps by entering, reviewing, and adjusting orders, and advising them of sales programs.
  • Administer sales programs by consistently applying proper terms/discounts to each order.
  • Answer customer inquiries re: product performance, construction, & availability.
  • Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
  • Coordinate special requests with other departments to ensure orders ship as requested.
  • Analyze current processes/procedures & identify/implement ways to improve
  • Solicit customer feedback to determine the level of customer satisfaction with problem resolution.
  • Assist with training and development of new members of the CS Department.
  • Recognize trends and call attention to unusual activity encountered.
  • Support Sales & Marketing with special projects as assigned.

Requirements

  • 2-4 years customer service
  • Golf industry sales experience required
  • Proficient in Microsoft Office applications

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Company Details

Fairhaven, Massachusetts, United States
About Acushnet Company Acushnet Company was founded in 1910 as a partnership named Peabody, Young & Weeks, but quickly changed its name to the Acushnet Process Company after the town of Acushnet, MA and the process of designating the Guayule shrub’s sap to make rubber. The company was originally in the business of processing rubber for sale to various businesses, including the ti...