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Golfer Experience Sales Specialist

Acushnet Company

Acushnet Company

Last Updated: 13/8/22

Job Description

Titleist, golf’s symbol of excellence, is the game's leading performance equipment brand, having earned the overwhelming trust of tour professionals, club professionals, competitive amateurs, and dedicated golfers worldwide. The Titleist golf ball embodies superior performance, innovative design and technology, precision manufacturing and unmatched quality. Titleist is the unequivocal #1 ball in golf and has been for over 70 years—and still counting. Titleist also has an unwavering commitment to design and develops the best- performing clubs in the game to support a leading club fitting and trial platform to maximize dedicated golfers’ performance experience. Titleist golf gear, comprised of golf bags, headwear, travel gear, accessories, and golf glove, also delivers the performance and quality excellence promised in every product that bears the Titleist script.

Job Title: Golfer Experience Sales Specialist

Location: Carlsbad, CA

Salary Range: $52,000 - $65,000 annually, plus bonus eligibility

Position Summary:

Golfer Experience Sales Specialists will engage dedicated golfers one on one to drive custom club sales through Titleist and Partner fitting experience appointments, while also providing exceptional service over the phone, via email and chat to provide product and order management expertise that will drive Clubs eCommerce Sales. This team is hyper-focused on driving lead generation for custom club sales, and information to drive eCommerce sales, while providing industry leading brand experiences by assisting, educating, and delighting dedicated golfers before, during and after Titleist eCommerce product purchases and Fitting Event experiences. In addition, this role will collaborate with Regional Fitting Leaders and Fitting Specialists post-event to manage or prioritize orders, and also work with TREPS and other teammates to ensure Promo Orders processed through the eCommerce platform do not violate any program rules. The GX Sales Specialist will play a vital role in ensuring that the Clubs Fitting Program meets, or exceeds, event fill rate and annual sales targets in their assigned territory, while also contributing to increased Clubs eCommerce Sales to ensure the business exceeds its annual sales target.

Qualifications/Required Experience:

  • BS or BA Degree is required, or equivalent work experience.
  • 5 years experience in sales, customer service or golf industry with 2 years golf CSR experience highly preferred.
  • In depth Titleist systems knowledge, proficiency with Microsoft Word, Excel, etc. and completion of Titleist University, with a strong understanding of the club fitting sections, is important.
  • Ability to work in office and sit for extended periods of time.
  • Must be a skilled communicator able to provide clear information about orders, along with concise product information, to golfers who look to Titleist as the most trusted brand in golf.
  • Must have a high level of expertise, proficiency and aptitude with technology including but not limited to Titleist Order Management Systems and Microsoft Office.
  • Must have the ability to use our Chat functionality to deliver exceptional consumer experiences.

Key Responsibilities:

DTC Sales and Sales Lead Generation: The Golfer Experience Sales Specialist’s primary responsibilities are to 1) ensure that we are generating fitting experience sales leads that connect to Titleist Fitting Experiences or Certified Fitting Partners to drive incremental custom club sales and 2) provide exceptional product information and advice via email, phone and chat to drive incremental eCommerce Clubs sales through Titleist.com. Fitting leads will be primarily sourced from our Team Titleist database along with the Golfer Chat sessions and organic leads that generated from the Clubs Fitting section of the website and Fitting Locator.

Order Experience Management: Represent the brand in a best-in-class manner with dedicated golfers by providing information on DTC order status, making suggestions where appropriate to expedite orders and professionally administer all aspects of the golfer journey with Titleist to build brand equity. Finding positive outcomes in long lead time situations to maintain sales and build brand equity is fundamental to success in this position.

Sure Fit Hub Pro Global Expertise: Manage the post-Fitting Event consumer purchase process to make sure that any issues are resolved quickly and positively. When priority fitting events are identified, this team will collaborate with our Order Management team to make sure these orders are processed as quickly and efficiently as possible, so we exceed golfer expectations.

Promo Order Management: Monitor Clubs eCommerce Promo Orders to ensure that purchases are within program parameters. Work with TREPS and other teammates as appropriate to alter or cancel orders that violate program rules to protect the business.

Key Relationships: Director, Clubs DTC Sales

How To Apply:

Candidates meeting the qualifications listed above are invited to submit their resume along with salary requirements via the apply button for this job at: https://employment.acushnetgolf.com/ and must submit a resume in "MS Word Form ONLY" in order to be considered.

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Company Details

Fairhaven, Massachusetts, United States
About Acushnet Company Acushnet Company was founded in 1910 as a partnership named Peabody, Young & Weeks, but quickly changed its name to the Acushnet Process Company after the town of Acushnet, MA and the process of designating the Guayule shrub’s sap to make rubber. The company was originally in the business of processing rubber for sale to various businesses, including the ti...