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Account Representative (non-sales)

Acushnet Company

Acushnet Company

Last Updated: 12/8/22

Job Description

Acushnet Company is the global leader in the design, development, manufacture and distribution of performance-driven golf products. Today, we are the steward of two of the most revered brands in golf – Titleist, one of golf’s leading performance equipment brands, and FootJoy, one of golf’s leading performance wear brands.

We believe we are the most authentic and enduring company in the golf industry. Our mission – to be the performance and quality leader in every golf product category in which we compete!

Summary:

The Account Representative is responsible for front-line communication with our customers and consumers re: all product, program, and availability information. Will have between 12-24,000 contacts with customers in the course of a year.

Responsibilities:

  • Assist customers/sales reps by entering/changing orders, and advising them of sales programs.
  • Answer customer/consumer inquiries re: product performance, construction, & availability.
  • Administer sales programs by consistently applying proper terms/discounts to each order.
  • Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
  • Coordinate special requests with other departments to ensure orders ship as requested.
  • Support Sales, Mkt. & Leader Departments by managing/reporting on special projects.
  • Analyze current processes/procedures & identify/implement ways to improve
  • Assist in training and development of new members of the CS Dept.
  • Represent Acushnet Company at special events & answer participants' questions
  • Recognize trends and call attention to unusual activity encountered.

Requirements:

  • 2 years college, AS or BS Degree preferred
  • 2-4 years’ experience in Customer Service
  • Golf industry required or 1 year as an Acushnet Company Associate CSR.
  • Selling experience preferred.

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Company Details

Fairhaven, Massachusetts, United States
About Acushnet Company Acushnet Company was founded in 1910 as a partnership named Peabody, Young & Weeks, but quickly changed its name to the Acushnet Process Company after the town of Acushnet, MA and the process of designating the Guayule shrub’s sap to make rubber. The company was originally in the business of processing rubber for sale to various businesses, including the ti...